This policy covers website service fees and promotion packages agreed with บริษัท โอฬารแล็บ จำกัด (OlanLab) for Tongjai Property. Read it with the Terms of use and your specific service agreement. It does not replace a property sale or tenancy contract.
1. Payments covered
This policy covers services supplied directly by the company. Property reservation payments, deposits, rent, purchase prices and commissions agreed with an owner or agent are matters between you and that contracting party. Unless separately agreed in writing, we do not receive or hold those funds on their behalf.
2. Before confirming and paying
- Confirm the package, covered listing, promotional format or placement, and included additional work.
- Check the total, relevant taxes or charges, start and end dates, and cancellation or refund conditions.
- Monthly equivalents are comparisons and do not necessarily indicate monthly billing.
- Obtain payment instructions through a verified staff channel and retain quotations, agreements and payment evidence.
A package enquiry is not itself an order confirmation or permission to charge. Service details must be agreed first.
3. Start, duration and renewal
Services start according to the agreed date and conditions, including a listing ready for delivery. Promotion rights expire at the agreed term's end. Renewals and additional charges require a relevant instruction or agreement; membership alone does not authorise automatic charges.
Promotional space may rotate and be shared. We do not guarantee views, enquiries, sales or lettings. Changing a listing or plan during service requires confirmation under the service arrangements.
4. Rescheduling, cancellation and refunds
Contact us promptly with the package, listing ID, payment date, amount, reason and necessary evidence. Before service starts, we will check work status and incurred costs before explaining cancellation or rescheduling options. After service starts, the delivered portion, work undertaken and reason for the request will be considered under the agreement and law.
An early sale or letting, unpublication or account closure does not automatically create a refund request. You may still submit a request under your rights and agreement. No blanket “no refunds in any circumstances” rule removes legally protected rights.
5. Incorrect charges or service issues
Report duplicate or incorrect payments, or services differing from the agreement, with evidence. We will consider correction, adjusting service duration, refunding the relevant portion or another appropriate remedy according to the facts and your rights.
When a refund is approved, staff will confirm its amount, method and processing timeframe, checking the entitled recipient and appropriate channel. Actual receipt may depend on the bank or payment provider. Never send passwords, OTPs or full card details.
6. Contact and disputes
Use our Contact page with “Package/payment/refund” in your message and a reply channel. We will investigate and request only necessary additional information. Contacting us does not limit complaints to payment providers, consumer-protection authorities or legal remedies.